Frequently Asked Questions (FAQs)
Welcome to SEVAN’s FAQ page! We’re here to provide answers to the most common questions about our skincare tools and products. If you don’t see your question listed here, feel free to reach out to us at hello@sevanskin.com.
1. What types of products does SEVAN offer?
We specialize in high-quality and effective skincare tools, including:
- Hair removers
- RF facial tools
- LED face masks
Our products are designed to deliver professional-grade skincare results from the comfort of your home.
2. How do I place an order?
- Simply browse our website, add your chosen products to the cart, and proceed to checkout. Follow the instructions to complete your purchase. You will receive a confirmation email once your order is placed.
3. What payment methods do you accept?
- We accept major credit cards (Visa, MasterCard, American Express), as well as other payment options such as PayPal. All payments are processed securely.
4. Do you offer international shipping?
- Currently, we only offer shipping within the United States. However, we are working on expanding our shipping options to include international destinations in the near future. Stay tuned for updates!
5. How long will it take to receive my order?
- Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, depending on your location. You will receive a tracking number once your order is shipped so you can monitor its status.
6. How can I track my order?
- Once your order has been shipped, we will send you a shipping confirmation email with your tracking number. You can use this number to check the status of your shipment.
7. What is your return policy?
- We offer hassle-free returns within 30 days of delivery. Items must be unused, unopened, and in their original packaging. For more information, please visit our Return/Refund Policy page.
8. How do I initiate a return?
- To initiate a return, contact us at hello@sevanskin.com with your order number and reason for the return. We’ll provide you with a return authorization and shipping instructions. Once your return is processed, we will issue a refund to your original payment method.
9. Are SEVAN’s products safe to use on sensitive skin?
- Yes, our products are designed with safety in mind and can be used on various skin types, including sensitive skin. However, we recommend doing a patch test before using any new skincare tool, especially if you have sensitive or reactive skin. If you have concerns, consult with a dermatologist before use.
10. Do the RF facial tools and LED face masks require any special care?
Yes, to maintain the effectiveness and longevity of your tools:
- Clean the RF facial tools and LED masks after each use with a soft, dry cloth.
- Avoid using harsh chemicals or water on the devices.
- Store them in a cool, dry place.
Please refer to the user manual included with each product for detailed care instructions.
11. Can I use your skincare tools with other skincare products?
- Yes! Our tools are designed to enhance the effects of your skincare routine. You can use your regular moisturizers, serums, or oils in conjunction with our tools for optimal results. Be sure to follow the instructions for each tool to avoid any skin irritation.
12. How can I contact SEVAN for further questions?
For any additional questions, feel free to contact our customer support team at hello@sevanskin.com. We’re happy to help!