Return & Refund Policy
At SEVAN, we are committed to providing high-quality skincare and beauty tools that deliver outstanding results. However, if you are not completely satisfied with your purchase, we are here to help with our hassle-free return and refund process.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days of delivery.
- The product must be unused, unopened, and in its original packaging.
- Clearance or final sale items are not eligible for return or refund.
How to Initiate a Return
To begin the return process, please contact us at hello@sevanskin.com with your order number and reason for the return. Our customer service team will review your request and, if approved, provide you with a return authorization and shipping instructions.
Return Shipping
Once your return request has been approved, we will provide you with a return shipping label. You will be responsible for the cost of return shipping unless the product was damaged or defective upon arrival.
Refund Processing
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the credit will be applied to your original method of payment within 5-7 business days.
Non-Refundable Items
Please note that the original shipping costs are non-refundable. Additionally, we do not accept returns on the following:
- Final sale or clearance items
- Items that have been opened or used
- Gift cards
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at hello@sevanskin.com with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, you will need to return the item for a refund and place a new order for the desired item.
Contact Us
If you have any questions or concerns about returns, refunds, or exchanges, feel free to contact us at hello@sevanskin.com. Our team is here to assist you with any inquiries!